Refund Policy

Last updated: July 2, 2026

We stand behind the quality of Charmist. If the service does not meet your expectations, you may request a refund under the terms below.

1. Refund Window

You may request a full refund within 7 (seven) calendar days from the date of purchase. Requests submitted after this window will not be accepted.

2. How to Request a Refund

Send an email to help@codesecrests.site from the same email address used at checkout. Include:

• Order number or transaction ID;
• Purchase date;
• Brief reason for the request.

Requests missing this information may be delayed while we verify your identity.

3. Processing Time

Approved refunds are processed within 5 to 10 business days after approval. The amount is returned to the original payment method. Depending on your card issuer or bank, funds may take additional business days to appear on your statement.

4. What Is Not Eligible

The following are not eligible for a refund:

• Requests submitted after the 7-day window;
• Requests where fraud, abuse, or chargeback misuse is identified;
• Purchases where the buyer has already opened a payment dispute with the card issuer for the same transaction;
• Add-ons, upsells, or complementary products that carry their own refund terms disclosed at the time of purchase.

5. Chargebacks

If you have a concern about your purchase, please contact us first. Opening a chargeback with your bank before reaching out to us bypasses this policy and may result in additional processing time and fees. We work in good faith to resolve every legitimate request.

6. Duplicate or Accidental Charges

If you were charged twice or made a purchase in error, contact us immediately at help@codesecrests.site. Confirmed duplicate charges are refunded regardless of the 7-day window.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the update date. Purchases made before the update remain governed by the terms in force at the time of purchase.

8. Contact

Questions about this policy? Email help@codesecrests.site.